Refunds and invoices

Merchant

How to request an invoice or a refund.

note

This is a demo help center. The policy below is example wording - replace it with your own terms before going live.

Getting an invoice

An invoice is generated automatically for every purchase. To download a copy:

1. Open the confirmation email you received at checkout and use the Download invoice link, or
2. Reply to that email (or use the contact form) with your order number and we'll send a PDF copy.

Invoices include the order number, purchase date, item purchased, amount paid and the tax breakdown for your region.

Refund eligibility

Themes are digital products delivered instantly, so purchases are generally final. We do, however, review refund requests on a case-by-case basis and will issue a refund when:

• The theme has a material defect we're unable to resolve, or
• You were charged in error or charged twice for the same license.

Refunds are not offered for change of mind, for a store no longer being used, or once a theme has been published to a live store, unless one of the conditions above applies.

How to request a refund

1. Go to the contact form and choose Billing as the topic.
2. Include your order number, the email used at purchase, and a short description of the problem (a screenshot helps).
3. We aim to respond within 1-2 business days. Approved refunds are returned to the original payment method and can take 5-10 business days to appear, depending on your bank.

tip

Before requesting a refund for a suspected bug, check the theme documentation and reach out through the contact form - most issues can be fixed quickly without cancelling your license.